Terms and Conditions
1. Scope
These Terms and Conditions apply to orders, inquiries, and interactions with AHUNAA Cloud Kitchen through website, phone, WhatsApp, or social media channels.
2. Orders and Service
- All menu items are subject to availability.
- Prices may change without prior notice; the confirmed order message reflects the final applicable price.
- Delivery time can vary depending on traffic, weather, and order volume.
- Please verify delivery address and contact details before confirming your order.
3. Cancellation and Refunds
- Cancellation requests are handled on a best-effort basis before food preparation begins.
- Issues related to quality, missing items, or order errors should be reported promptly on the same day.
- Any refund or replacement decision is subject to internal review.
4. Acceptable Use
You agree not to misuse communication channels, submit false information, or engage in abusive behavior with AHUNAA staff.
5. Limited Liability
AHUNAA is not liable for delays or inability to provide service due to events beyond reasonable control, including network, transport, or platform outages.
6. Privacy and Data Processing
By placing an order, you acknowledge our Privacy Policy, including data collection used for product promotion, customer retention, and service optimization.
7. Updates to Terms
These terms may be updated periodically. Continued use of AHUNAA services after updates implies acceptance of revised terms.